Highlight: Lou Santos

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Lou Santos, Office Manager

With over nine years of experience as an administrative assistant and office manager, I'm proud to be the friendly, reliable face helping things run smoothly at Mana Springs Psych. My role allows me to support both our incredible team and the clients we serve - whether I'm handling scheduling, billing, HR coordination, or making sure our office is a calm, welcoming space. 

I believe that every detail matters when it comes to creating a positive environment for healing, and I'm passionate about offering the kind of support that helps people feel seen, heard, and cared for. Whether it's answering a phone call with warmth or managing complex systems behind the scenes, I see my work as part of the bigger picture of mental wellness. 

Outside of work, I love spending quality time with my family and friends. Cooking is one of my favorite ways to unwind and connect with loved ones, and I enjoy sightseeing and discovering new places with my spouse. These personal moments of joy and connection keep me grounded and remind me of the importance of balance - something I try to bring into my work every day. 

As a proud Chamorro from Guam, I carry my culture with me in everything I do. One of my favorite Chamorro sayings is: "Gi minetgot na cho'gue, para u ma na'huyong i hinasso yan i korason." ("Through strong actions, the mind and heart find peace.") It's a phrase that reflects my personal philosophy: that even small acts of kindness, care and dedication can support mental well-being for ourselves and for others.